Customer Service Representative (French-speaking)
HybridLisbon, Lisbon, Portugal
Job Summary
Manage client and cleaning agent relationships by resolving scheduling conflicts, processing contract changes, and handling complaints to ensure service quality. Maintain accurate records of absences and support payroll inquiries while managing feedback to uphold operational standards. This permanent role offers full pay from day one, a competitive salary with bonuses, and a hybrid work model after initial on-site training. Located at Sete Rios, the position requires native or fluent French (C2) and professional English (C1), with at least one year of experience in customer service or coordination.
Required Qualifications
- Native or fluent in French (C2)
- Strong professional command of English (C1)
- Comfortable switching between French and English in a fast-paced environment
- At least 1+ years of experience in Customer Service, Coordination or Hospitality
- Proactive, hands-on mindset
- Calm, friendly presence on the phone
- Excited about the prospect of joining a growing hub
- Likes to contribute ideas and help shape how a team works
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