Customer Service Representative

Manage high volumes of incoming phone calls, provide accurate information, and assign or transfer inquiries to appropriate departments. Proactively generate and qualify leads for new customers, service appointments, and fuel programs. Set up and resolve account issues, update customer databases, and document all interactions thoroughly. Check market pricing, enter degree days, determine delivery routes, and manage fuel payment programs. Book preventative maintenance appointments, post real estate transactions in Quickbooks, and reconcile bank statements. Coordinate with internal departments and property managers to ensure seamless resolution. Work standard hours Monday through Friday with flexible availability for night shifts and weekend dispatching rotations during the heating season.