Customer Service Representative for Auto Insurance account (Fixed-term only)
On-siteIloilo, Western Visayas, Philippines
Job Summary
Handle inbound and outbound customer interactions during high-volume policy renewal seasons, addressing billing inquiries, collections assistance, and product support. Resolve complex, escalated, or sensitive concerns through verbal or written communication while following approved scripts and FAQs. Process non-licensed service requests in coordination with Customer Experience Coordinators and transfer licensed matters for call-backs. Access customer accounts and policy schedules to provide accurate information, recommend suitable products, and forward leads to sales agents. Document complaints and update the database to track trends. Maintain strong analytical capabilities to investigate issues efficiently under pressure.
Required Qualifications
- Excellent verbal and written communication abilities
- Effective problem-solving and critical thinking skills
- Strong analytical capabilities to identify, investigate, and resolve customer concerns
- Ability to multitask efficiently and work well under pressure
- Previous experience leading or supporting customer-focused teams
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.