Customer Service Representative - Float
$33,280–$33,280 year
On-siteWolcott, Indiana, United States
Job Summary
Provide outstanding customer service while processing bank transactions including cashing checks, deposits, withdrawals, and loan payments. Balance cash and daily transactions for assigned lines, vaults, and ATMs, while verifying check orders and updating customer account information. Open and close bank office procedures and deposit accounts with proper documentation. Maintain banking logs and ensure compliance with regulations such as BSA, OFAC, and CIP, adhering to all bank policies and state/federal laws. Set an example of high ethical behavior and integrity. Rotate between Monticello, Remington, and Wolcott offices Monday through Friday. Maintain working knowledge of the Branch Capture System and provide support for online banking and debit card products.
Required Qualifications
- High School Diploma or GED
- One to two years of previous customer service and cash handling experience
- Strong PC skills and proficient with Microsoft Office software
- Strong listening, interpersonal, written and verbal skills
- Ability to balance multiple priorities and work well in a team environment
- Ability to follow company policies, guidelines, and procedures
- Resourceful, demonstrates problem solving skills, as well as a self-guided learner
- Ability to educate customers on bank products
- High degree of accuracy and attention to detail
- Ability to maintain confidentiality using tact and diplomacy
- Monday to Friday schedule
- Rotate between the Monticello, Remington, and Wolcott offices as needed
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