Customer Service Representative
$31,200–$31,200 year
RemoteUnited States
Job Summary
Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals. Work From Home in a call center environment handling a high volume of inbound Healthcare Member and Provider inquiries. Schedule is 8-hour shifts between 5:00am–6:00pm PST, Monday–Friday. Pay rate is $15 per hour. Required qualifications include 1 year of customer service experience, 6 months healthcare experience, 1 year call center experience, data entry experience, a private workstation, and reliable internet connectivity (router with Ethernet). Strong ability to navigate multiple computer screens, perform healthcare inquiries, and communicate clearly as part of a team, with problem-solving and detail-oriented skills. Equal opportunity employer statement included.
Required Qualifications
- Ability to navigate multiple computer screens
- Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
- Must be reliable and punctual
- Work effectively in a team environment
- Work independently without constant supervision
- Positive professional attitude
- Detail-oriented
- Computer literate
- Strong reading comprehension and writing skills
- Problem-solving skills.
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