Customer Service Representative
On-siteGoldfield, Iowa, United States
Job Summary
Process monetary transactions including deposits, withdrawals, mortgage payments, and create money orders or official checks. Scan transactions into the system, balance daily cash drawers, and secure assigned cash. Provide timely, courteous service by answering phone calls, greeting customers, and addressing account concerns. Open or close new accounts, complete maintenance requests, and refer customers to other departments for financial solutions. Comply with bank secrecy, confidentiality, and privacy regulations while completing required training. Work Monday, Wednesday, and Friday from 8:45am to 4:00pm with rotating Saturday availability.
Required Qualifications
- effective communication
- interact with others in a welcoming and professional manner
- keep private information confidential
- basic computer skills
- high school diploma or equivalent
- 1 year of customer service experience
- availability on Saturdays from 9:00am - 12:00pm on a rotating basis (about 8-12 Saturday per year)
- Monday, Wednesday, and Friday from 8:45am - 4:00pm
- part-time position
Desired Qualifications
- Bilingual (English/Spanish)
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