Customer Service Representative
$45,880–$55,130 year
Hybrid · Oakville, Ontario, Canada
Job Summary
Customer Service Representative responsible for inbound and outbound calls, serving as the first point of contact for clients, and delivering exceptional service. You will address lawyers and lenders on issues related to their files, manage lender follow-up, update internal partners, organize rush requests, and assist with document packages and reporting. The role emphasizes meeting and exceeding customer needs, strong communication and interpersonal skills, attention to detail, and the ability to think creatively to resolve issues. Requires 3–5 years in a call center or banking environment, familiarity with mortgage administration or a legal assistant/law clerk background is an asset, and a hybrid work model with 3 days in the office. Proficiency in MS Office and confidentiality awareness are essential.
Required Qualifications
- Minimum 3–5 years of experience in a call center environment and/or 3–5 years in a banking environment
- Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset
- Exceptional phone manner with strong communication and interpersonal skills
- Ability to build rapport and own every interaction
- Proven ability to problem-solve and prioritize issues
- Detail-oriented and proven ability to multi-task in a fast-paced environment
- Ability to exercise good judgment in protecting confidential information
- Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint)
- Hybrid work model: 3 days in office required
- Core hours 8:00 a.m.–9:00 p.m., Monday through Friday
- Total Direct Compensation: 45,880 - 55,130 CAD
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