Customer Service Representative- Field Services
$37,232–$64,542 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$37,232–$64,542 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Monitor maintenance and turn & rehab dashboards daily to ensure efficient response times to work requests and communications. Manage technician and superintendent schedules, serving as the first point of contact for resident maintenance concerns while collaborating on corrective actions. Review and approve work order proposals, verify scope and pricing, and coordinate utility activations and eviction schedules. This role supports the Property Management and Rehab teams in maintaining high-quality homes and resident experiences across 16 markets.
Required Qualifications
- High school Diploma or GED
- Proven experience in customer service or administrative functions
- Excellent organizational skills with a high level of attention to detail
- Strong verbal and written communications skills
- Effective customer service and conflict resolution skills
- Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Desired Qualifications
- Experience in the property management or maintenance industry
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