Customer Service Representative
On-site · Davao, Davao Region, Philippines
Davao, Davao Region, PhilippinesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Deliver world-class customer service via phone and email to retailers, end users, and technical service partners; verify warranties; troubleshoot issues; schedule repairs; ensure smooth post-installation experiences; act as an escalation point for complex service-related issues; monitor service calls for manufacturing/design defects and part failures; communicate patterns to management and collaborate with cross-functional teams to enhance service quality and reduce customer churn.
Required Qualifications
- 3+ years experience in customer service or related field
- Proficiency in English
- Microsoft Office Suite proficiency (Outlook, Word, Excel)
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