Customer Service Representative
$47,840–$52,000 year
On-siteEdgewood, New York, United States
Job Summary
Process high volume of customer orders with accuracy and handle inbound and transferred calls addressing inquiries about products, pricing, and delivery. Research and resolve customer issues including billing discrepancies, order errors, and service concerns while serving as a liaison between customers, sales, operations, and transportation teams. Maintain accurate records of interactions and assist with processing credits, billing adjustments, and documentation. Collaborate with internal teams to improve service levels and coordinate deliveries and pickups. Work Mon-Fri from 8:00 AM to 5:00 PM earning $23-$25 per hour.
Required Qualifications
- 2+ years of customer service, data entry, or administrative experience
- Experience handling high call volume and/or order entry
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to multitask and work in a fast-paced environment
- Problem-solving skills with the ability to research and resolve issues
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
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