Customer Service Representative
$56,160–$58,240 year
On-siteHauppauge, New York, United States
Job Summary
Own day-to-day product management process execution for assigned portfolios, including data maintenance, pricing support, LTA and quote coordination, and issue resolution. Perform comprehensive product data management, system entry in ePDS and supplier portals, and pricing import/export support. Provide historic sales and inventory reporting for product performance analysis while maintaining vendor part files and MOQ data. Address product inquiries, pricing requests, and service requests, escalating complex matters to senior team members. Collaborate with internal stakeholders and suppliers to resolve pricing, availability, and operational issues. This role contributes to competitive pricing strategies and supply chain efficiency within FDH Aero's global aerospace and defense supply chain solutions.
Required Qualifications
- High school diploma or equivalent
- U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3)
- Current U.S. Citizenship due to contract requirements
Desired Qualifications
- Experience in product support, sales support, pricing coordination, or a related administrative/sales role
- Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment
- Excellent written and verbal communication skills for internal coordination and customer interactions
- Ability to work collaboratively in a team setting and follow established procedures and supervisory guidance
- Willingness to learn and adapt to product management strategies and best practices
- Flexibility to adapt to changing priorities in a fast-paced environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.