Customer Service Representative

Greet guests, teams, and visitors professionally while serving as the first point of contact for phone calls, emails, and in-person inquiries. Assist with player, coach, and team check-ins for tournaments, leagues, and facility rentals, then manage cash and card transactions for entry fees, concessions, or merchandise sales. Maintain a clean, organized front desk and lobby area while providing event and facility information, including schedules and directions. Support event staff with operational needs like registration, signage, or setup, and communicate effectively with management to ensure consistent service delivery. Uphold facility policies to maintain a safe atmosphere for all participants. This role requires a personable candidate willing to work evenings, weekends, and holidays as required by event schedules.