Customer Service Representative - Family Care Solutions
On-siteHouston, Texas, United States
Job Summary
Guide families seeking care by listening to their needs, uncovering specific requirements, and matching them with appropriate solutions using consultative sales techniques. Overcome hesitation and help families make informed decisions through empathetic, professional communication across phone, SMS, and email channels. Provide timely follow-up to move prospects toward closure while documenting all interactions in Salesforce and G-Suite. Collaborate with care teams to ensure smooth onboarding and maintain compliance with confidentiality standards. Meet and exceed closing and conversion goals while supporting families through sensitive decision-making processes.
Required Qualifications
- Experience in sales, customer service, or care coordination
- Strong consultative sales skills with proven ability to close over the phone
- Exceptional listening, empathy, and communication skills across multiple channels (Phone, SMS, Email)
- Excellent verbal and written communication skills across multiple channels (phone, email, SMS)
- Ability to manage multiple family cases with consistent follow-up and strong organization
- Comfort with Salesforce, G-suites, Five-9 Dialer, and Zoom
Desired Qualifications
- healthcare or service industry experience
- Bilingual (English/Spanish)
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