Customer Service Representative (f/m/d)
On-site · Cairo, Cairo, Egypt
Job Summary
Customer Service Specialist at IFF in Cairo, Egypt, supporting regional operations and ensuring an excellent customer experience. Responsibilities include managing domestic, export, and consignment orders; ensuring on-time performance; updating late-order reports; coordinating with internal teams and 3PL/4PL providers; handling customer inquiries, disputes, and escalations; maintaining documentation for SOX/audit compliance; and contributing to order-management process improvements. Requires experience in customer service or supply chain, knowledge of trade processes, SAP and MS Office proficiency, and fluency in French and English. A Bachelor’s degree is preferred, with cross-cultural collaboration abilities and strong problem-solving mindset emphasized.
Required Qualifications
- Bachelor’s degree (preferred in Business, Foreign Trade, or related fields)
- 2–3 years of experience in Customer Service or Supply Chain
- Good knowledge of domestic and international trade processes
- Proficiency in SAP
- Proficiency in MS Office tools
- Strong communication and follow-up skills with internal and external stakeholders
- Fluency in business French and English
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