Customer Service Representative
On-siteAllenton, Wisconsin, United States
Job Summary
Complete account transactions, open new accounts, and provide guidance to help customers make decisions about their financial needs. Offer appropriate bank products and services while maintaining the highest level of confidentiality and discretion regarding customer and bank information. Demonstrate excellent customer service and attention to detail when operating standard office equipment and solving basic issues. Maintain composure and professionalism under pressure to effectively deal with unexpected situations and difficult engagements. Work independently as part of a team within a fully on-site environment in Southeastern Wisconsin.
Required Qualifications
- Interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day.
- Maintain composure and professionalism under pressure, including the ability to effectively deal with unexpected situations and potentially difficult engagements and to maintain a cohesive work environment with coworkers.
- Maintain the highest level of confidentiality and discretion of customer and bank information.
- Show high attention to detail, with the ability to problem solve basic issues.
- Operate a computer and other standard office equipment.
- A high school diploma or equivalent.
- Cash handling and customer service experience.
- May require travel to neighboring offices for staffing coverage upon request.
Desired Qualifications
- Excellent customer service
- Attention to detail
- Great communication
- Ability to multi-task
- Problem solving skills
- Ability to work independently as well as part of a team
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