Customer Service Representative
On-siteTimişoara, Timiș County, Romania
Job Summary
Process customer orders accurately and on time via phone and email while maintaining and updating data in internal systems. Communicate proactively with clients regarding order status, availability, and delivery timelines, and handle complaints professionally to ensure compliance with company policies. Cooperate closely with internal departments including sales, logistics, and production to facilitate smooth order fulfilment. This role requires fluency in Romanian and strong English written communication skills, along with a customer-oriented mindset and attention to detail. At Essentra plc, a global provider of essential components, you will contribute to business growth by supporting over 74,000 customers across manufacturing, automotive, and renewable energy sectors through a proactive approach to service and process improvement.
Required Qualifications
- Secondary education with a completed diploma
- Strong customer-oriented mindset
- Willingness to communicate with customers and colleagues
- Good user-level computer skills (MS Office)
- Reliability
- Responsibility
- Attention to detail
- Ability to work independently
- English skills for written communication and understanding internal materials
- Romanian language as a fluent speaker
- Problem-solving skills
- Proactive approach to tasks
- Team-oriented mindset
- Collaborative approach to achieving common goals
Desired Qualifications
- Experience with CRM systems
- General knowledge of mechanical engineering or technical fields
- Previous experience in customer service or in sales/purchasing of industrial components, fasteners or plastic products
- Familiarity with basic measuring tools (e.g. calipers) and technical terminology
- Experience with CRM/ERP systems
- Ideally Microsoft Dynamics 365
- Interest in technical products
- Willingness to further develop industry knowledge
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