Customer Service Representative

Handle incoming customer calls and respond to basic product inquiries while providing quotes and managing order entry via telephone, fax, email, or counter. Negotiate sale and purchase prices within parameters to influence gross profit, adjusting non-contract pricing based on competition to maximize industry margins. Maintain appropriate inventory levels by sourcing products across branch, distribution, and supplier stock, then determine cost-effective shipping methods and expedite backorders. Place orders without approval for amounts up to $5,000 per line and $10,000 per purchase order, and prepare items for shipment or process returns as needed. Work under close supervision with no supervisory responsibility.