Customer Service Representative
On-siteRegina, Saskatchewan, Canada
Job Summary
Customer Service Representative assisting with accurate order fulfillment and handling incoming inquiries. Responsible for quotes, order entry via phone/fax/email/walk-in, negotiating pricing within parameters to influence gross profit, maintaining inventory levels, selecting cost-effective shipping, collaborating with Account Representatives to ensure customer satisfaction, expediting backorders, potential order placements up to $5,000 per line and $10,000 per PO, and processing returns. Requires building customer relationships to drive repeat business, ensuring inventory availability across branch/distribution/supplier inventories, and using basic technology to access product information and process orders.
Required Qualifications
- high school diploma or GED
- 0 to 3 years of related experience
- Reliability, organization, attention to detail
- Strong communication skills (written, verbal, listening)
- Multi-tasking and time management
- Moderate computer skills including email, business systems, internet search
- Product knowledge preferred
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