Customer Service Representative

As a Customer Service Representative at JLL, you’ll serve as the essential connection between client facilities and our facilities and engineering teams. You will manage incoming calls, process facilities and engineering work orders through Corrigo, maintain excellent customer service standards, and ensure service requests are promptly addressed while upholding patient privacy and confidentiality. You’ll dispatch work orders, monitor queues and performance metrics, follow escalation procedures for urgent needs, perform data entry across multiple work-request applications, conduct information research as needed, and collaborate with cross-functional teams to support operational excellence in a collaborative call center environment.