Customer Service Representative (English and Danish)
HybridWatford, England, United Kingdom
Job Summary
Provide day-to-day support in MiniMed's Order-To-Cash processes by handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries, and taking ownership through to resolution. Contribute to process improvement and standardization by participating in or leading projects while capturing and documenting customer specificities in internal systems. Resolve issues and manage reactive communication with patients, Centre of Expertise, and Field Sales teams to drive customer satisfaction. Work in a hybrid model (2/3 days in office) within the Watford/Copenhagen office, requiring fluent English and Danish skills.
Required Qualifications
- fluent English
- Danish
- sufficient Norwegian
- Previous experience with CRM systems
- Strong communication skills
- Structured way of working
- resilience
- customer orientation
- A drive for Process Improvement
- Ability to motivate others to pursue common goals
- Positive, can do, attitude
- High level of accuracy
- accountability
- integrity
- flexibility
- Hybrid working model: 2/3 times a week in the office in Watford/Copenhagen
Desired Qualifications
- Preferably SAP
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