Customer Service Representative Englisch - Deutsch

Manage customer service tasks for an assigned client portfolio and collaborate within a team to ensure high customer satisfaction. Accept and process all types of customer orders, including complex and export orders, serving as the primary interface for external clients, distributors, and internal functions. Proactively coordinate with customers to inform them of delays caused by product availability or transport issues. Oversee the consignee warehouse administration, including replenishment, inventory management, invoicing, and counting. Handle customer complaints and returns according to the complaint management process and return conditions. Perform quality controls and execute corrective measures as needed. Monitor open orders to ensure timely deliveries. Requires a successful commercial vocational training, at least one year of experience in customer service or logistics, and fluent German and English skills.