Customer Service Representative
On-siteMiami, Florida, United States
Job Summary
Deliver exceptional customer service through phone, email, chat, and text communications by educating members on eMed's products, resolving inquiries, and investigating root causes to provide effective solutions. Document all interactions accurately within CRM systems while collaborating with cross-functional teams to coordinate escalations and follow-ups. Maintain thorough understanding of company workflows and consistently meet quality, productivity, and customer satisfaction expectations. This bilingual role supports our 24/7 operation with rotating, weekend, and hybrid schedules. Join a mission-driven team transforming healthcare access through our integrated GLP-1 weight management program and telehealth services.
Required Qualifications
- High school diploma or equivalent
- Bilingual proficiency in English and Spanish (written and verbal)
- Flexibility to work rotating schedules, weekends, and holidays based on business needs
Desired Qualifications
- Customer service experience in healthcare, telehealth, technology, or a fast-paced service environment
- Excellent verbal and written communication skills with the ability to explain complex processes clearly
- Strong problem-solving and critical-thinking abilities
- Comfortable multitasking across multiple applications while assisting customers
- Strong attention to detail and documentation accuracy
- Ability to work independently while contributing to a collaborative team environment
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