Customer Service Representative
$50,000–$50,000 year
On-siteAbbotsford, British Columbia, Canada
Abbotsford, British Columbia, CanadaOn-siteFull Time$50,000–$50,000 yearCONSTRUCTIONLarge
Full TimeLargeCONSTRUCTION
Job Summary
Answer telephone calls, emails, and in-person inquiries from customers to identify needs and generate sales leads. Research product assortments to provide recommendations, enter quotations and sales orders via fax, phone, email, and text, and follow up on backorders with vendors for accurate delivery dates. Process returns and warranty claims in compliance with procedures while resolving customer order issues per policies. Grow and retain the established customer base and develop new business for the Profit Centre, supporting counter and outside sales activities.
Required Qualifications
- Grade 12 diploma or equivalent
- A minimum of 1 year of experience with customer service or counter sales in the Waterworks Industry or directly related relevant experience
- Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to identify customer needs, provide profitable solutions and close the sale
- Ability to learn and operate the applicable software system used to process orders
- Able to work in a fast-paced environment while handling multiple tasks
- Intermediate math skills
- Able to learn how to operate material handling equipment
- Previous experience with or knowledge of products sold at the Profit Centre
- Experience using Trend, Eclipse, Word, Excel, and Outlook
Desired Qualifications
- College and/or University degree
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