Customer Service Representative
$30,000–$42,000 year
On-site · Porto, Porto, Portugal
Porto, Porto, PortugalOn-siteFull Time$30,000–$42,000 yearEntry LevelAssociates DegreeIndustrial ServicesLarge
Type
Full Time
Level
Entry Level
Education
Associates Degree
Company size
Large
Industry
Industrial Services
Job Summary
Elementis is seeking a Customer Service Representative in Porto to manage order processing, invoicing, and account support for customers across the Americas and Europe. The role emphasizes SLA achievement, cross-functional collaboration, and process improvement within an on-site, English-speaking environment.
Required Qualifications
- Associate degree required (Bachelor's degree preferred)
- Experience in a customer service role
- Proficiency with JDE ERP
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Fluent in English
- Strong communication and problem-solving skills
- Ability to manage multiple accounts and meet SLA metrics
- On-site work in Porto, Portugal
- Experience with accounts receivable, invoicing, and credit holds (order-to-cash)
Desired Qualifications
- Bachelor's degree preferred
- Experience with ERP/order-to-cash processes
- Experience in a customer service role
- Proficiency with JDE ERP
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Fluent in English
- Strong communication and problem-solving skills
- Ability to manage multiple accounts and meet SLA metrics
- On-site work in Porto, Portugal
- Accounts receivable/invoicing/credit hold resolution experience
Additional Requirements
- On-site role in Porto, Portugal
- Occasional travel to other Elementis sites
- Work authorization not explicitly stated
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