Customer Service Representative
$31,200,000–$41,600,000 year
On-siteAlpha, New Jersey, United States
Job Summary
Handle all incoming customer enquiries, complaints, and stock availability requests by consolidating necessary details with QA, Sales, and internal departments to ensure accurate quotations and order fulfilment. Process customer purchase orders into the JDE system, confirm orders via acknowledgements, and manage credit limit alerts and account holds. Liaise with planners and purchasers on tight lead times, raise support requests for outstanding payments, and conduct yearly customer satisfaction surveys per IATF 16949 requirements. Manage sample requests and special cargo specifications while maintaining strong relationships across production, operation, and quality control teams.
Required Qualifications
- High school diploma or equivalent
- 2–3 years of experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to handle difficult conversations with professionalism and empathy
- Strong attention to detail and problem‐solving abilities
- Ability to work in a fast‐paced environment and manage multiple tasks
Desired Qualifications
- associate or bachelor's degree
- Preferably proficient in use of JDE or related MRP systems for order processing
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine correspondence
- Ability to deal with problems involving several concrete variables in standardized situations
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