Customer Service Representative
$45,700–$68,600 year
HybridKing of Prussia, Pennsylvania, United States
Job Summary
Manage orders through their entire life cycle from entry to invoice while providing real-time assistance to customers via email and phone. Collaborate with sales, supply chain, finance, and regulatory teams to resolve order-related issues and ensure on-time delivery in compliance with safety and quality standards. Proactively mitigate service issues, escalate exceptions as needed, and arrange logistics for shipping and tracking within a fast-paced environment. This role supports the Ecolab Purifications, Bioprocessing, and API business lines, requiring onsite presence three days per week in King of Prussia, PA.
Required Qualifications
- Bachelor's degree or high school diploma and 2 years of robust customer service experience
- Excellent written, verbal and communication skills
- Be self-motivated, results oriented, and proactive
- Proficiency with Microsoft Word, Excel, and Outlook
- Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week)
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing
Desired Qualifications
- Understanding of chemistry or other sciences
- Experience with SAP or other ERP systems
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