Customer Service Representative - East Lansing Area
$39,000–$59,000 year
On-siteEast Lansing, Michigan, United States
Job Summary
Respond to customer inquiries regarding product specifications, orders, and delivery schedules. Process customer orders, returns, and exchanges accurately while collaborating with production and logistics teams for accurate lead times. Troubleshoot and resolve issues related to product quality, shipping errors, or order discrepancies, and maintain detailed records in the CRM system. Provide technical assistance and gather feedback to support continuous improvement. This role requires a high school diploma or equivalent, 2+ years of customer service experience, and proficiency in CRM software. The salary range is $39,000 - $59,000 depending on experience.
Required Qualifications
- High school diploma or equivalent
- Associate's degree
- 2+ years experience in customer service
- Experience in manufacturing or a related technical field
- Proficiency in CRM software
- Proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to understand and explain manufacturing processes or product specifications
- Strong problem-solving skills
- Ability to de-escalate customer issues
Desired Qualifications
- Experience with ERP systems (e.g., SAP, Oracle)
- Familiarity with manufacturing processes or product lifecycle
- Ability to read and interpret technical documents or blueprints
- Certification in customer service or a related field (e.g., CX, conflict resolution)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.