Customer Service Representative (Dutch)
On-siteLarnaca, Larnaka, Cyprus or Limassol, Limassol, Cyprus
Job Summary
Provide high-quality customer support via phone, email, and live chat, assisting users with account-related, technical, and platform inquiries while troubleshooting issues and guiding solutions. Support password resets, payments, and general account management queries, maintaining a professional and customer-focused approach across all interactions. Accurately document customer interactions and relevant case information, escalating complex or unresolved issues to internal teams. Meet defined quality, productivity, customer satisfaction, and attendance targets within a global gaming customer support environment in Larnaca, Cyprus.
Required Qualifications
- Native or fluent Dutch speaker
- Fluent English
- Completed secondary education
- Good computer and technology skills
- Strong communication and customer interaction skills
- Good problem-solving abilities
- Ability to multitask and work effectively under pressure
- Friendly, reliable and customer-oriented approach
- Clean criminal record
- Willingness to relocate to and work on-site in Larnaca, Cyprus
Desired Qualifications
- Previous customer service experience is an advantage
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