Customer Service Representative
On-sitePleasant Prairie, Wisconsin, United States
Job Summary
Manage customer orders and forecasts by entering, maintaining, and communicating purchase order details while identifying discrepancies that prevent order confirmation. Resolve internal and external order issues, engage with operations and engineering to align specs with documentation, and support scheduling and purchasing colleagues to ensure timely job entry. Build strong customer relationships by addressing needs promptly, communicating shipment dates and delays, and serving as an escalation point for complex issues. Conduct regular client meetings to gather feedback and collaborate with cross-functional teams including engineering, quality, and sales to streamline operations and improve the customer experience. Willingness to travel up to 30%.
Required Qualifications
- High School Diploma
- Minimum of 3 years customer service experience
- Demonstrate creative problem-solving skill sets with the ability to handle external customers, think strategically, and act tactically
- Strong organizational skills supported by a self-disciplined operating structure with superior time management/prioritization skills
- Clear and concise communication skills via telephone, e-mail and written correspondence
- Possesses the vision and leadership skill sets to successfully drive change and position SPG as the lead supplier in our customer's supply chain
- Self-motivated, strong interpersonal and leadership skills associated with managing people/processes
- Ability to maintain accuracy in a fast-paced environment
- Analytical aptitude; excellent problem-solving skills
- Proficiency in using IQMS for order entry and reports a strong plus
- Ability to handle deadlines and expedited situations in an efficient and professional manner
- Computer Skills to include, but not limited to IQMS, Microsoft Word, Excel, PowerPoint, Outlook, and Salesforce
- Willingness to travel, up to 30%
Desired Qualifications
- College Degree Preferred
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