Customer Service Representative
HybridCharlotte, North Carolina, United States
Job Summary
Respond to customer calls and emails to ensure satisfaction and operational efficiencies are consistently met. Monitor customer cases and complaints while developing relationships with customers and locations. Consult regularly to identify needs and develop action plans that eliminate issues. Provide customer service specifically for Meineke and Maaco brands. Understand and comply with all company systems, policies, and procedures. Identify opportunities to eliminate customer issues within support processes. Work directly with team members and franchisees to resolve and prevent future problems. Maintain proficiency in Microsoft Office applications.
Required Qualifications
- 1-2 years' customer service experience
- Proficient in Microsoft Office, Word, and Excel
- Able to communicate effectively with customers and franchisees
- Effective communication, presentation, documentation, and problem-solving skills
- Ability to act independently, take initiative and drive tasks and issues to resolution
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