Customer Service Representative Drake User
RemoteUnited States
United StatesRemoteFull TimeEntry LevelMedium
Full TimeEntry LevelMedium
Job Summary
Provide phone-based diagnostics and support to tax professionals using Drake Software; diagnose, troubleshoot, and resolve inquiries; document interactions; deliver empathetic service; follow scripts and management direction; require Drake Software navigation expertise and strong communication skills.
Required Qualifications
- Minimum of 3 years prior Drake Software experience
- Navigational awareness
- Strong customer service skills
- Strong verbal and written communications skills
- Ability to build rapport and demonstrate empathy
- Strong reading comprehension and critical thinking skills
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