Customer Service Representative - Dollywood Parks & Resorts - Full Time Year Round

Job Summary

Required Qualifications

• •Must be at least 18 years of age
• •High School Diploma, or equivalent
• •Must be able to pass a typing test (25 WPM)
• •Must be able to complete and pass a pre-employment background check and safety screen
• •Must have valid driver's license
• •Proof of auto liability insurance
• •Acceptable motor vehicle driving record
• •Must maintain dependable work attendance
• •Flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• •Must be able to safely operate company vehicles according to company policy
• •Must be able to operate phone, copier, scanner and calculator
• •Must be able to memorize safety procedures
• •Must be able to operate a fire extinguisher
• •Able to have mobility great enough to kneel, bend, reach, twist and move about to perform tasks as assigned
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• •Must be able to comprehend instructions and retain information
• •Must be able to prioritize and complete work assignments on a timely basis
• •Must be self-motivated and disciplined
• •Must maintain strict confidentiality and judgment regarding privileged information
• •Must be committed to continuous improvement
• •Must have professional appearance with good personal hygiene
• •Must promote and support a team work environment by cooperating and helping co-workers
• •Must be productive in a fast-paced environment
• •Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• •Must be able to safely operate company vehicles according to company policy
• •Must be able to pass a typing test (25 WPM)
• •Must be able to complete and pass a pre-employment background check and safety screen
• •Must be able to operate phone, copier, scanner and calculator
• •Must be able to memorize safety procedures
• •Must be able to operate a fire extinguisher
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs
• •Ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •Must be able to work in a small, confined area
• •Must be able to move about and react quickly in emergency situations
• •Must be able to add, subtract, multiply and divide with accuracy
• •Must be able to learn to operate complex computer software
• •Must be able to verbally communicate memorized information regarding products
• •Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• •Must be able to lift up to 50 lbs