Customer Service Representative - Dollywood Parks & Resorts - Full Time Year Round
On-sitePigeon Forge, Tennessee, United States
Pigeon Forge, Tennessee, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Answer guest inquiries via phone, email, and live chat regarding admissions, lodging, events, and amenities while selling tickets, season passes, and upselling additional products. Process credit card transactions adhering to PCI compliance, handle refunds and exchanges, and perform daily accounting procedures for sales and deposits. Collect guest data for marketing programs, make outbound calls for payment collections, and attend scheduled training seminars. Maintain a clean work area, comply with safety directives, and operate company vehicles as needed. Work full-time year-round in a fast-paced environment requiring flexibility for evenings, weekends, and holidays.
Required Qualifications
- Must be at least 18 years of age
- High School Diploma, or equivalent
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Ability to safely operate company vehicles according to company policy
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to operate phone, copier, scanner and calculator
- Must be able to memorize safety procedures
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be able to operate a fire extinguisher
- Must be able to move about and react quickly in emergency situations
- Must be able to safely operate company vehicles according to company policy
- Must be able to pass a typing test (25 WPM)
- Must be able to complete and pass a pre-employment background check and safety screen
- Must have valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Must be able to lift up to 50 lbs
- Must be able to kneel, bend, reach, twist and move about
- Must be able to operate a fire extinguisher
- Must be able to operate phone, copier, scanner and calculator
- Must be able to learn to operate complex computer software
- Must be able to verbally communicate memorized information regarding products
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be able to comprehend instructions and retain information
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