Customer Service Representative/Dispatcher

Answer all incoming calls as the initial point of contact, providing a sense of calm and empathy to customers. Conduct follow-up calls to assess current needs, relay accurate information to technicians, and manage their whereabouts in the field. Prioritize urgent calls to meet daily revenue and sold-hour goals while recording service results and creating report summaries for senior management. Update customers throughout the day on technician progress, resolve issues, and promote the brand. Work standard hours from 7:30 am to 5:30 pm. Join a growing local plumbing and HVAC team offering competitive pay, profit-sharing, and paid training.