Customer Service Representative / Dispatcher
$45,760–$72,800 year
On-site · Golden, Colorado, United States
Job Summary
CSR/Dispatcher role supporting a new call center for MAC-VIK Plumbing Hearing and Electric. Responsibilities include converting inbound calls into booked service appointments, entering accurate customer information into Service Titan, providing quality service and support across company areas, resolving customer complaints promptly and favorably, and maintaining a team-driven, patient, and detail-oriented approach. Must demonstrate strong communication skills, professionalism, and a collaborative work ethic, with a motivation for long-term growth within a family-oriented company that emphasizes training, incentives, and advancement opportunities.
Required Qualifications
- 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience
- SERVICE TITAN Experience
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