Customer Service Representative & Dispatcher

Provide administrative support to the service department and dispatch technicians based on availability, skillset, and urgency. Maintain service files and job records, order and track parts, and serve as a primary contact for customers while thriving in a fast-paced, high-volume office. Key skills include multitasking, time-management, excellent phone etiquette and communication, and proficiency with Microsoft Teams and Outlook. Experience in HVAC/plumbing industry is a plus; familiarity with dispatching, service software, and parts ordering is beneficial.