Customer Service Representative (Dental/Medical)

Customer Service Representative role supporting dental/medical clients with multi-channel communications (voice, email, chat, mail, and AI inquiries). Responsibilities include delivering an exceptional, consistent customer experience for routine complexity, handling inquiries through various channels, and ensuring a smooth onboarding/training process. Training is onsite in Tampa, FL, with a scheduled remote work rotation (8-hour shifts Tue–Sat or Sun–Thu, 9:00 AM–8:30 PM ET). Starting pay is $17.20+ per hour, with eligibility for annual performance bonuses and comprehensive benefits. The role emphasizes customer care excellence, adherence to schedules, and collaboration with teams to support patient and member needs, in a provider/diagnostics context (Quest Diagnostics), with a focus on equal opportunity employment and a robust benefits package.