Customer Service Representative
On-siteTexas, United States
Job Summary
Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns while maintaining a high level of professionalism and establishing positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and company policy changes. Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers. Must be available to work occasional nights, holidays, and weekends. High school diploma or GED required; associate degree in a business-related field preferred.
Required Qualifications
- 18 years of age or older
- High school diploma/GED
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
Desired Qualifications
- Associate degree in a business related field
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