Customer Service Representative

Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns while maintaining professionalism and establishing positive rapport. Update customer information in the database during and after each call, and collaborate with management to stay current on product knowledge and policy changes. Turn frustrated clients into repeat customers to positively impact the company's bottom line. This role requires a high school diploma or GED, strong verbal and written communication skills, and availability for occasional nights, holidays, and weekends.