Customer Service Representative / Dedicated Account Manager
RemotePhilippines
PhilippinesRemoteFull TimeLarge
Full TimeLarge
Job Summary
Serve as the primary contact for high-maintenance customer accounts by responding promptly to inquiries via phone and email, building strong relationships through regular communication, and managing multiple priorities with attention to detail. Process customer orders accurately in Prophet 21 (P21), monitor order status, and proactively communicate updates while following up on open quotes, backorders, and requests. Coordinate with internal departments to resolve issues and ensure successful fulfillment, maintaining an organized inbox to handle a high volume of daily communications.
Required Qualifications
- Outstanding verbal and written communication skills
- Strong organizational and time-management abilities
- Detail-oriented with excellent follow-through and accountability
- Ability to prioritize tasks, solve problems, and work independently
- Proficient in Microsoft Outlook and comfortable managing a high volume of emails daily
- Ability to work effectively in a fast-paced, high-volume environment
Desired Qualifications
- Previous customer service, account management, inside sales, or order management experience preferred
- Experience with an ERP systems is a plus
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