Customer Service Representative Days and Weekend

Customer Service Representative role at Planet Fitness focused on delivering exceptional member experiences and supporting new member sales. Responsibilities include greeting and assisting potential and current members, handling front desk tasks (phone inquiries, information calls, tours, check-ins, sign-ups, cancellations, and updating member accounts), and routing issues to the Club Manager or Team Lead. Emphasis on customer service, active listening, problem solving, diplomacy, and clear communication to exceed member expectations. Requires basic computer skills and a strong work ethic; physically capable of standing/walking most of the shift and lifting up to 50 lbs. Benefits include health/dental/vision insurance, voluntary insurance options, and employee perks.