Customer Service Representative
$59,987–$73,008 year
On-siteKent, Washington, United States
Kent, Washington, United StatesOn-siteFull Time$59,987–$73,008 yearSmall
Full TimeSmall
Job Summary
Receive and process sales inquiries, prepare price quotes, and initiate order entry into the ERP system. Maintain current database records, coordinate paperwork flow until billing completion, and track back orders or sample requests. Address customer complaints, refer issues to designated departments, and assist with order placement, shipping, and billing inquiries. Coordinate with production, scheduling, and shipping to meet established customer schedules. Enhance existing relationships by informing customers of new product offerings and maintain contact with assigned account management.
Required Qualifications
- High School or Equivalent
- Must be 18 years or older
- Must be able to pass preemployment background, drug/alcohol, and physical screenings
- Two years of experience of customer service within a manufacturing environment
- Must be able to apply concepts of basic algebra and geometry
- Must be able to calculate figures and amounts such as: discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
- Ability to write routine reports and create professional correspondence
- Ability to speak effectively and present before groups of customers, or employees
- Ability to apply common sense understanding to carry out instructions
- Ability to think strategically and problem solve effectively
- Must be able to type 50+ words per minute
- Intermediate skill with computer and Microsoft Suite
- Must be able to understand or gain understanding of Washington Department of Transportation regulations including height, width, and weight restrictions for all common carriers
- Excellent written communication and documentation skills
- Must be able to work independently, as a team, and be able to work with both internal and external customers
- Must be able to communicate effectively in English, both verbally and in writing
- Authorized to work for any employer in the United States of America
- Must be able to occasionally work in a dusty environment around metals
- Sight – hand and eye coordination, depth perception needed to operate computer
- Hearing – must be able to hear others on the phone or in person, warning sounds of forklift and other heavy machinery
- Speech – must be able to communicate effectively with others while working
- Must be able to stand, bend, kneel, and lift seldom to occasional
- Must be able to sit, twist, reach, grasp, and fine manipulation occasional to constant
- Must be able to squat, stoop, kneel, reach overhead seldom to occasional
- Must be able to lift up to 20 pounds occasionally
Desired Qualifications
- Bachelor's preferred
- Must be able to occasionally work in a dusty environment around metals
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