Customer Service Representative

Respond to customer inquiries via phone, email, website, and social media while preparing accurate charter quotations and trip documentation. Create work tickets and itineraries, confirm booking details, and coordinate changes to ensure seamless trip execution from inquiry through completion. Maintain customer and trip records within the charter management system, prepare invoices, and support accounts receivable activities. Collaborate with operations and dispatch teams to meet customer needs and assist with special projects. This role directly supports customer satisfaction and operational efficiency within the School Bus Charter Division.