Customer Service Representative/ Data Entry
$41,600–$47,840 year
On-site · Rochester, New York, United States
Job Summary
Customer Service Representative / Data Entry needed to handle inbound calls and emails, build rapport with customers, perform data entry for orders and quotes, and participate in trainings to maintain up-to-date skills. Responsibilities include using best practices in customer service, responding to inquiries, escalating complaints when needed, emailing quotes or order acknowledgments, and ensuring accurate data entry. Required skills include high school diploma/GED, strong verbal communication, active listening, proficiency with computers and customer management software, and ability to work effectively under pressure.
Required Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well with others under pressure
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