Customer Service Representative (Czech & English)
Remote · Prague, Prague, Czechia
Job Summary
Customer Service Representative handling high volumes of live chat and support tickets in English and Czech for Binance's crypto exchange; responsible for identifying customer needs, delivering accurate information on platform features, managing complaints with timely resolution, following procedures, and contributing to product and workflow improvements including AI bot validation and SOPs; requires strong communication, problem-solving, and multitasking skills, with willingness to work weekends and irregular night shifts.
Required Qualifications
- 1+ years of proven customer facing experience or experience as a customer service representative
- Strong IT proficiency and ability to handle moderately technical customer queries
- Exceptional written communication skills and active listening ability
- Ability to multi-task, prioritize, and manage time effectively
- Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
- Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
- Knowledge of the cryptocurrency/blockchain field is a strong advantage
- Fluent in English and Czech
- Willing to work weekends and irregular hours which will include night shifts
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