Customer Service Representative
$35,360–$65,104 year
On-siteMadison, Wisconsin, United States
Job Summary
Listen to customers, resolve inquiries and issues efficiently, and document all interactions while educating them about available resources and claims. Anticipate needs to provide proactive solutions and collaborate with departments to address service problems. Act as an advocate by understanding customer needs, delivering high satisfaction, and maintaining confidential records using AI-enabled tools. This role requires adaptability and empathy to handle a variety of inquiries for benefit plans, employers, and healthcare providers. You will report to work adhering to your assigned schedule, with 40 weekly hours in Eastern or Central Standard Time.
Required Qualifications
- 6+ months of customer service experience
- Basic computer skills
- Must work in Eastern Standard Time or Central Standard Time
- High School Diploma, GED, or equivalent experience
- Adherence to workplace model and potential telework agreements
- High-speed internet (100 Mbps download | 25 Mbps upload) access with a direct wired ethernet connection to modem/router
- Willingness to leverage technology and AI as key support tools
- Willingness to work specific hours with flexibility
Desired Qualifications
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other related healthcare experience
- Microsoft office experience preferred
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