Customer Service Representative / Customer Support Associate
$55,000–$60,000 year
On-siteElkridge, Maryland, United States
Job Summary
Coordinate customer pickups and deliveries while managing order routing, scheduling, and task completion across multiple systems. De-escalate complex situations and guide clients through routine or challenging interactions with clarity and empathy. Maintain accuracy and professionalism while shifting priorities in a fast-paced, high-volume environment. Work Monday through Friday from 7:30 am to 4:00 pm at the Elkridge Delivery Center. Bring five years of relevant customer service experience, strong communication skills, and proficiency with Microsoft Office 365. Join a modern furniture retailer committed to sustainable practices and exceptional service.
Required Qualifications
- Exceptional communications skills (verbal and written), with a strong sense of urgency and timeliness in follow-up and task completion.
- Agility and adaptability, with the ability to shift priorities and respond quickly to changing customer or operational needs.
- Strong problem-solving and decision-making skills, navigating challenges independently while keeping the customer experience at the forefront.
- Attention to detail and follow-through, ensuring nothing falls through the cracks in a high-volume setting.
- Confidence working across multiple systems and tasks simultaneously, while maintaining accuracy and professionalism.
- Proficiency with technology, including Microsoft Office 365, and the ability to learn internal systems for routing, scheduling, and order management.
- 5+ years of relevant customer service or call center experience.
- Ability to provide proof of identity and legal work authorization upon hire.
- Monday – Friday: 7:30 am until 4:00 pm
- 7045 Troy Hill Drive, Suite 500. Elkridge, Maryland 21075
- This role is fully on-site
Desired Qualifications
- A genuine passion for customer service—you approach every interaction with professionalism, empathy, and respect.
- Ability to de-escalate situations and bring calm, clear solutions, building customer trust and loyalty.
- A proactive mindset—you anticipate needs, solve issues quickly, and go the extra mile to exceed expectations.
- A strong sense of ownership and accountability, seeing tasks through with timely and effective communication.
- A collaborative spirit—you work closely with retail and delivery teams to ensure a seamless customer experience.
- Comfort in a fast-paced, operational environment where priorities can shift throughout the day.
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