Customer Service Representative
On-site · Kitchener, Ontario, Canada
Job Summary
Customer Service Representative at Culligan in Kitchener, ON. Responsibilities include assisting customers in person and by phone, setting up deliveries and booking service calls, processing new contracts and scheduling installations, printing/distributing work orders, promoting products and services, booking walk-in and phone sales leads, handling accounts receivable collections, operating cash/register/POS, and referring unresolved grievances to appropriate departments. Role emphasizes interpersonal communication, multitasking in a fast-paced environment, and participation in training programs for CSR career growth.
Required Qualifications
- Previous customer service experience
- Excellent interpersonal and phone communication skills
- Ability to multitask and work in a fast-paced environment
- Intermediate computer knowledge
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