Customer Service Representative (CSR)
$72,800,000–$72,800,000 year
On-siteOntario, Canada or Etobicoke, Ontario, Canada
Ontario, Canada or Etobicoke, Ontario, CanadaOn-siteFull Time$72,800,000–$72,800,000 yearSmall
Full TimeSmall
Job Summary
Answer incoming phone calls, emails, chat messages, and social media posts from customers while resolving concerns and following up to ensure satisfaction. Utilize CRM software, Microsoft Office, and Google Docs to manage inquiries efficiently in a fast-paced office atmosphere. Collaborate with team members, work independently, and maintain relationships with clients across Canada and the United States.
Required Qualifications
- familiar with CRM practices
- technical proficiency with computers, printers, and copiers
- excellent written and verbal communication skills
- ability to work collaboratively in an office atmosphere of increased responsibility
- Two or more years of customer service experience
- Customer-focused with the ability to build rapport and maintain relationships
- Problem-solving skills
- Ability to work effectively with ongoing distractions
- Ability to work independently and seek out assistance as needed
- Respond to customer inquiries promptly by listening carefully to their concerns and working closely with them until the problem is satisfactorily resolved
- Follow up after an interaction has occurred in order to ensure that the satisfaction level of a particular client's issue was met or exceeded
- Proficient in Microsoft Office
- Proficient in Google Docs
- Negotiate
- Persuade
- Influence
Desired Qualifications
- Experience in a fast-paced environment preferred, especially with a growing, entrepreneurial or technical company
- CRM software (Zoho preferred)
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