Customer Service Representative - CSR
$45,760–$49,920 year
On-siteScarborough, Maine, United States
Job Summary
Greet customers by phone and in-person, manage inquiries, and keep client files updated and organized. Assist owners with special customer service projects and provide coverage for busy or vacationing service, project, and client experience personnel. Respond to social media inquiries and maintain timely communication throughout the project process to ensure clients remain well-informed. This full-time role offers flexible schedule options and includes opportunities for overtime at 1.5 times the hourly rate. Join a Maine-based family-run electrical services company dedicated to fairness, respect, and honesty since 1974.
Required Qualifications
- 2+ years of customer service experience
- A love for assuring customer happiness
- A happy and optimistic attitude and disposition
- Fantastic communication skills
- Ability to work in a fast-paced environment efficiently and effectively
- Ability to work well with a team
- Ability to manage time effectively and prioritize tasks accordingly
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